Last updated: March 22, 2026
This Agreement governs all subscriptions to Bedrock360 services and is incorporated by reference into any client agreement, order form, or service signup.
This SaaS Subscription Agreement (“Agreement”) applies to all individuals or entities (“Client”) that subscribe to or use the Service provided by Bedrock360 LLC (“Provider”).
The Provider grants the Client the right to access and use the software in a service model (SaaS), identified as the Bedrock360 Platform powered by GoHighLevel (the “Service”), during the subscription period and under the terms of this Agreement.
The Service is a white-labeled sub-account of the GoHighLevel (“GHL”) platform hosted under Provider’s GHL agency account and fully branded as Bedrock360. Client receives access only as a sub-account under Provider’s master account.
a) The subscription grants the Client a non-exclusive, non-transferable, and limited right to use the Service.
b) The Service is provided remotely via the internet, without transfer of source code.
c) The Client may designate up to five (5) authorized users to access the Service. Additional users may be added at $49 per user per month (billed automatically). The Provider may adjust these limits upon thirty (30) days’ prior notice, and the Client shall not exceed the designated limit without prior written approval.
The Provider undertakes to:
a) Implement appropriate technical and organizational measures to protect the Client’s data.
b) Provide prior notice of relevant updates or scheduled maintenance.
c) Provide technical support in accordance with Schedule B.
d) The Client shall route all support requests, technical issues, and inquiries exclusively through the Provider and shall not contact GoHighLevel directly for any reason, including support, billing, or disputes.
e) The Provider is not responsible for outages, errors, or service interruptions caused by third-party platforms, including but not limited to GoHighLevel, telecommunications carriers, or email/SMS delivery providers.
The Client undertakes to:
a) Use the Service only for lawful and legitimate purposes.
b) Not sublicense, rent, assign, or transfer access to the Service without the Provider’s express authorization.
c) Safeguard login credentials and notify any unauthorized use.
d) Timely pay the agreed fees in accordance with Clause 5.
e) Client shall not, under any circumstances, create, sell, sublicense, transfer, or allow third parties to access or create additional sub-accounts under this Sub-Account. The right to create and sell sub-accounts is reserved exclusively to Provider as the authorized GHL agency partner.
f) The Client is solely responsible for compliance with all applicable communication laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international laws governing email, SMS, and automated communications.
g) The Client is solely responsible for how the Service is configured, deployed, and used within their business.
a) The Client shall pay the Provider a subscription fee of the monthly fee specified in Exhibit A per month, billed on a monthly basis and processed automatically via Provider’s preferred method (GHL Wallet, Stripe, or ACH).
b) Payments are due on the anniversary date and will be automatically charged. Late payments accrue 1.5% interest per month.
c) The Provider may update subscription fees upon at least thirty (30) days’ prior notice before the next billing cycle.
d) All payments shall be processed automatically via Provider’s preferred method (GHL Wallet, Stripe, or ACH). Provider may pass through or rebill GHL usage fees (SMS, email credits, etc.) at cost or with markup. Fees are non-refundable. No lifetime or one-time access is granted. All fees are non-refundable, including in cases of partial use, non-use, or early termination.
e) Client agrees not to initiate chargebacks or payment disputes without first contacting Provider to attempt resolution. Unauthorized chargebacks constitute a material breach of this Agreement.
The Service is provided on a commercially reasonable basis. The Provider does not guarantee uninterrupted or error-free operation of the Service. Downtime may occur due to scheduled maintenance, third-party service interruptions, or events beyond the Provider’s control. No service level guarantees or service credits are offered.
Client acknowledges that Service availability may vary due to factors outside Provider’s control.
a) The Provider retains all intellectual property rights in and to the Service.
b) The Client acquires no rights other than those expressly granted under the SaaS license.
a) The Client retains ownership of all data hosted within the Service.
b) Upon termination, the Provider shall make Client data available for export in a standard format (such as CSV or JSON) for a period of fourteen (14) days. The Provider is not responsible for data migration, formatting, or transfer beyond providing access to export. After this fourteen (14) day period, Provider may permanently delete Client data without further notice.
c) The processing of personal data shall be governed by the Colorado Privacy Act (CPA) and applicable U.S. laws.
a) The Service is provided “as is,” without warranties other than those expressly set forth in this Agreement.
b) No Guarantees / No Performance Warranty
The Provider does not guarantee any specific business results from the use of the Service, including but not limited to lead generation, response rates, customer engagement, conversion rates, or revenue outcomes. The Client acknowledges that results depend on numerous factors outside the Provider’s control, including but not limited to market conditions, offer quality, pricing, customer behavior, and the Client’s internal processes.
The Service is a tool designed to assist with communication and automation and does not replace business judgment or guarantee performance outcomes.
c) The Provider’s total liability shall be limited to the total fees paid by the Client during the twelve (12) months prior to the incident. Neither party shall be liable for indirect, incidental, consequential, or punitive damages.
a) This Agreement shall be month-to-month unless otherwise stated in writing. Either party may terminate this Agreement with thirty (30) days’ written notice.
b) The Provider may terminate this Agreement immediately in case of non-payment or material breach.
c) Upon termination, the Client shall cease all use of the Service and export its data within fourteen (14) days.
d) The Provider may suspend access to the Service immediately, without notice, in the event of non-payment, suspected misuse, violation of this Agreement, or activities that may expose the Provider to legal or financial risk. Suspension of the Service does not relieve Client of any payment obligations under this Agreement.
The Parties shall maintain the confidentiality of all technical, commercial, and strategic information exchanged under this Agreement.
This Agreement shall be governed by the laws of the State of Colorado, without regard to conflict of laws principles. The Parties submit to the exclusive jurisdiction of the state and federal courts located in El Paso County, Colorado.
This Agreement constitutes the entire agreement between the Parties regarding the use of the Service and supersedes any prior oral or written agreements.
This Agreement is subject to and incorporates by reference GoHighLevel’s current Terms of Service (available at gohighlevel.com/terms-of-service). The Client acknowledges that the Service is built on third-party infrastructure and that the Provider is not responsible for outages, errors, feature changes, or limitations imposed by GoHighLevel. In the event of any conflict, GoHighLevel’s Terms shall control with respect to the underlying platform.
Client agrees to indemnify, defend, and hold harmless Provider and GoHighLevel, its officers, directors, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from Client’s use of the Service, violation of applicable laws (including communication laws), or breach of this Agreement or GHL’s Terms.
The Client agrees not to use the Service for unlawful, abusive, or fraudulent activities, including but not limited to spamming, harassment, deceptive marketing practices, or unauthorized data collection. The Provider reserves the right to suspend or terminate access immediately for violations of this section.
Nothing in this Agreement shall be deemed to create any partnership, joint venture, or agency relationship between the Parties. Each Party is an independent contractor.
Provider may update or modify this Agreement from time to time. Updated versions will be posted at https://bedrock360.com/agreement-terms. Continued use of the Service after such updates constitutes acceptance of the revised Agreement.
Exhibit A – Service Details